Circle USP - Elevate Phone System Integration
Call Management
Integration
Analytics

Phone System Status

Real-time monitoring of call activity, system health, and integration status

System Status: Active
All lines operational - 3 active calls, 12 users online
Active Calls
3
↗ 2 incoming today
Daily Call Volume
47
↗ +8 vs yesterday
Avg Response Time
12s
↗ -3s improved
Call Success Rate
94.2%
↗ +1.2% today

CRM Integration Features

Automated workflows and intelligent call handling with customer data integration

Automatic CRM Logging

Automatically log calls and associate with customer records

Status: Active - 47 calls logged today, 100% success rate

Smart Screen Pop

Display customer information automatically when calls connect

Status: Active - Customer data retrieved for 94% of incoming calls

Intelligent Call Routing

Route calls to appropriate team members based on customer data

Status: Active - 89% of calls routed correctly on first attempt

Call Outcome Tracking

Track call outcomes and update opportunity status automatically

Status: Active - 12 opportunities updated today from call outcomes

Quick Controls & Actions

One-click access to common phone system operations and settings

Call Forwarding

Configure call forwarding rules

Do Not Disturb

Enable DND mode

Conference Room

Start conference call

Voicemail

Access voicemail system

Recent Call Activity

Live call log with CRM integration and customer context

Sarah Johnson - Acme Corp
Ext: 245 • Service inquiry regarding copier lease
4:23
Incoming
Mike Rodriguez - TechStart LLC
Ext: 201 • Follow-up on print services proposal
12:45
Outgoing
Jennifer Chen - Metro Solutions
Ext: 203 • New customer - printer setup consultation
8:12
Incoming
David Kim - (555) 123-4567
Main • Unknown contact - no CRM match found
0:00
Missed
Lisa Thompson - Global Industries
Ext: 210 • Contract renewal discussion - high value account
18:30
Outgoing
Robert Garcia - City Building Dept
Ext: 245 • Emergency service call - printer malfunction
6:45
Incoming

Team Extensions & Availability

Real-time status and availability of team members and extensions

Extension Team Member Status Current Call Actions
201 John Smith - Sales On Call Mike Rodriguez (12:45)
202 Emily Davis - Support Available —
203 Michael Chen - Service Away —
210 Sarah Wilson - Manager Available —
245 Tom Anderson - Tech On Call Sarah Johnson (4:23)